Contact

If you have any questions, concerns, or need additional information regarding your order, our products, or store policies, please contact us using the details below.

PonyPatch™ is a brand and commercial operation powered by and operated under PolyRavens LTD.
71–75 Shelton Street, Covent Garden,
London, WC2H 9JQ,
United Kingdom

Customer Support

For all customer service inquiries, including order questions, shipping updates, returns, or general assistance, please contact us at:

Email: support@ponypatch.com

Our support team reviews all inquiries and typically responds within 24–48 business hours, excluding weekends and public holidays.

Order & Shipping Inquiries

When contacting us about an existing order, please include the following to help us assist you efficiently:

• Order number

• Full name

• Email address used at checkout

Business & Legal Inquiries

For business, compliance, or legal matters related to PonyPatch™, please direct communications to the same contact email listed above. All inquiries will be handled in accordance with applicable laws and the internal policies of PolyRavens LTD.